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Fex21 Repair Specifications

Handheld Systems uses the latest through-hole and surface-mount equipment for performing repairs. We are often able to repair the main motherboard at the component level as opposed to replacing the entire assembly, which can exceed $1000. Motherboard repairs include replacing faulty parts that populate the board and repairing broken traces caused by age or corrosion. Contaminates are then removed from the PCB, extending the motherboard life.

Each Fex21 is restored to original factory specifications, passes all diagnostic tests, and is warranted for 90 days. We replace all worn or defective parts using only Husky Certified parts. The operating system image is updated when applicable and all files are restored after completing the repair. Each unit is then cleaned to remove accumulated grime from the case assembly.

Common Repairs

When restoring a unit to factory specifications, the following items are commonly replaced or repaired:

Diagnostic Testing

The repair process begins and ends with thorough diagnostic testing. Initial diagnostic testing identifies hidden faults that may not be readily apparent. After repairs are completed, final diagnostic testing is performed to confirm that the unit is operating perfectly with no data loss. Units that fail the final tests are re-examined and re-tested. Contact Handheld Systems for a detailed list of the diagnostics performed on each repair.

ESD Workplace

All worksurfaces are made from ESD rated laminates and meet commercial industry standards. All ESD-susceptible items are opened or removed from protective containers only within an ESD protective workstation or area. Personnel are grounded when handling ESD-susceptible items. When seated, they wear a wrist strap fitting snugly on the skin and have it plugged into a common-point ground. Unnecessary, high-charging materials are removed from ESD-protected worksurfaces, particularly common plastics or any other electrostatic-generating items. ESD mats and conductive/dissipative surfaces are cleaned regularly and only with cleaners that do not leave an insulative residue. All ESD-susceptible items are identified with ESD susceptibility symbols and are enclosed within ESD shielding bags or other sealed conductive or shielding container during storage or transportation outside an ESD protected area. Personnel are tested and trained to verify that they understand the principles of ESD control and how to effectively use ESD protective equipment. A monitor is used to continuously test the wrist strap and static mat connections and sounds an alarm when the work area is no longer ESD safe. Routine auditing and inspection of ESD-protected work areas are conducted at regular intervals.

Warranty

Handheld Systems warrants that the repair will be free from defects in material and/or workmanship, which occur during normal use, and that it shall perform in accordance with OEM specifications for 90 days from date of shipment. Handheld Systems will repair the equipment during the warranty period free of charge in the United States. A purchase receipt or other proof of purchase may be required prior to warranty service.

Technical Support

Handheld Systems provides free technical support to our customers throughout the world. Technical support can be obtained by calling our office between 7:30 A.M. and 6:00 P.M. Pacific time, Monday through Friday. You can also send us your questions via email.